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About Us

Wuff, wuff, miaow, bark, lick and purr! (...and hello to any humans reading!), being so family focussed, we thought we ought to take the time to formally introduce ourselves, and to tell you a little bit more about ourselves...

The POP journey officially started back in 2011, after years of trying to find an outlet for our own gang. We were looking for somewhere that offered a decent, honest service, and a vast array of quality products but we just couldn't locate it.

The more we bought, the more we realised that we were never quite getting what we wanted and set out for (and what the boys rightfully deserved!). The quality just was not there... And having both had training to a superwoofic standard in customer service, we just knew that there was a significant gap in the market, and one that we were confident that our (somewhat experienced) paws could fill! So off we set on our mission to bring in some bespoke quality, and moreover some friendly, approachable customer service that we - and most importantly our pooch's - consider second to absolutely none!

Thus after much research, dilly dallying and deliberation, Palace Of Pooch was officially born... And in December 2011 we opened our very first, very humble store in Steyning, West Sussex, on a meagre 2 month lease to simply test the water and to, 'dip our paws in' as such... As luck would have it, Steyning is where we remain to this day. But as time has passed we have managed to gradually make the move onto the high street into a larger, 2 storey property (built in 1480 no less!) so we have ended up in what feels like a real, genuine palace - steeped in history! And it seems to go down very well with the visiting pooches and their people of course... Not forgetting the few pussy cats that have also graced our presence!

The, 'head hounds' here at POP are Jamie and myself, Ella, and we are lovingly owned by our rescue pooches, Stanley and Pugwash the one eyed puggy men, and by Beatrice the lovable Staffy girl... So there is never a dull moment in the POP household as you can imagine!

We are supported in store by the lovely Leila, who ALSO has 3 pooches of her own, and one moggy. Leila has extensive experience with animals, working in different pet shops in the past and is also a fully qualified groomer.

All of us are trained in all things POP (...and have sampled just about everything in store between us!), so whether you're after a harness fitting, a new collar, advice on a raw or sensitive diet or looking for the best bed for your furry friend, then we hope to have you covered!

View our customer gallery Call us on 01903 816222 or email hello@palaceofpooch.com